Text Message Program

Last updated October 6, 2026

PaddleOS sends text messages for the venues that use it, and only to members who opt in on the venue's website or app. This page shows how.

How members opt in

  1. The member signs in to their account on the venue’s website.
  2. They open Notification preferences and choose Text or Both.
  3. They enter their mobile number and select Send verification code.
  4. They enter the code we text them and select Verify phone.
  5. They save. Text alerts stay off until the number is verified.

Nobody is texted without completing these steps. We do not buy, rent, or import phone number lists.

The opt-in screen

What we send

  • Booking confirmations, receipts, and refunds.
  • Session reminders and waitlist updates.
  • Tournament updates.
  • Club messages from venue staff, if the member chose Text or Both.

Message frequency varies. Message and data rates may apply. We do not send third-party marketing.

Keywords

  • STOP: ends all text messages. We reply once to confirm.
  • START: turns text messages back on.
  • HELP: returns how to reach us, at [email protected].

Policies

Read our Terms and Conditions and Privacy Policy. Your mobile number and consent are never shared with third parties or affiliates for marketing.